Hsus Ginseng - Hsu's Ginseng cited by FDA for false advertising and selling contaminated products

On more than one occasion, Hsu's Ginseng Enterprises, Inc. has been investigated and cited by the U.S. Food & Drug Administration Inspections, Compliance, Enforcement and Criminal Investigations Divisions. As seen in these letters this company has been cited for selling contaminated products ("adulterated: chemical residue") faulty employee training and false advertising - i.e. advertising their products with unapproved or unsubstantiated claims:



Hsu's has been notified "You should take prompt action to correct the violations cited in this letter. Failure to promptly correct these violations may result in enforcement action without further notice, such as seizure and/or injunction. "

"Furthermore, claims made on your Facebook page, www.facebook.com/hsuge provide additional evidence that your products are intended for use as drugs:

On January 14, 2016, your company shared a photo which states: “American ginseng…can be used…conditions like high blood pressure…or ulcers”

A drug is misbranded under section 502(f)(1) of the Act, 21 U.S.C. § 352(f)(1), if the drug fails to bear adequate directions for its intended use(s). “Adequate directions for use” means directions by which a layperson can use a drug safely and for the purposes for which it is intended (21 CFR 201.5). Prescription drugs, as defined in section 503(b)(1)(A) of the Act, 21 U.S.C. § 353(b)(1)(A), can only be used safely at the direction, and under the supervision, of a licensed practitioner."

Shortly before reading the FDA publicly available information, I had recently been gifted 2 packages of Hsu's Enterprises, Inc. American Ginseng. Sensing that it is not safe to ingest Hsu's Enterprises, Inc. products, I wrote to them, asking for a refund:

Subject: return refund

From: mr.longpants

Date: August 11, 2016 9:42:47 PM EDT

To: info@hsuginseng.com

Paul C. Hsu

Hsu’s Ginseng Enterprises, Inc.

T6819 County Road W

Wausau, Wisconsin 54403-9461


I want to return to the following for a refund:

sealed/unopened box of (#126-4) Cultivated Slices 4 oz. and a sealed unopened box of (#104-4) Cultivated Long Small #1 4 oz ( 26 roots)

Any reputable and legitimate American manufacturer would recognize the importance of accommodating such a request - however, Hsu's Ginseng Enterprises, Inc. has refused to do so.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Value for money

  • What I liked
      No items
  • What I disliked
    • Should be closed down
    • Complaint filed with wisconsin attorney general

Reason of review:
fraudenlent company
Monetary loss:
Product or service
Cultivated Ginseng
Review category
review #911703

Author wants to be contacted by the company. Learn more

Had an experience with Hsus Ginseng? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Hsus Ginseng. However, many companies do monitor reviews on our site.

You were reading a complaint about Hsus Ginseng.
Filing a new complaint about